14 April 2021

AXA and Microsoft promise to revolutionise healthcare with new digital offering

AXA has teamed up with Microsoft to build a digital healthcare platform that will provide virtual healthcare for anyone who wants it.

The partnership will leverage AXA’s global reach and experience in healthcare and insurance, as well as Microsoft's expertise in cloud-based computing and artificial intelligence.

The new platform will rely on the portfolio of technology in the Microsoft cloud for healthcare. This includes Azure API for FHIR (Fast Healthcare Interoperability Resources), which provides patient insights without compromising privacy.

It will offer services including a self-assessment and prevention tool, a medical concierge, a teleconsultation interface, a digital document vault, home care services such as medicine delivery, and a directory of healthcare professionals.

The platform promises to break down health service silos to improve research and treatments and prevent diseases.

This ecosystem is tailored to the care offerings and specificities of local health networks. A pilot program, which included a self-assessment tool, teleconsultation and a medical concierge to facilitate appointment-setting, was launched in late 2020 and is open to AXA customers in Germany and Italy. It will be rolled out to the UK, Belgium, Spain and Switzerland in 2022, with more countries around the world to follow after that.

Microsoft and AXA said they will collaborate with partners to further enrich the platform and to deliver value added services to all stakeholders. In the long-term the platform will allow integration of third-party services, eventually becoming an open, global service for healthcare providers and patients, regardless of whether they are AXA customers.