A legacy of excellence: how Gallagher Bassett continues to deliver industry leading service

On the back of a remarkable series of awards from Captive Review, Ajay Sinha (pictured) lays out how her firm provides outstanding service and nurtures fresh talent

At Gallagher Bassett (GB), our approach to claims and risk management is defined by excellence. Through our depth of expertise, innovative technology and tailored strategies, we provide the solutions our clients need to navigate an increasingly complex insurance landscape and achieve their goals.

For the 9th year in a row, our organisation has won Claims specialist firm of the year at the Captive Review awards USA 2026. Our success as a claims and risk management partner stems from how we maintain and elevate our clients’ programmes, from understanding their unique needs to delivering targeted support where it matters most.

“Receiving this award for the ninth consecutive year is an incredible honour and a reflection of the expertise, dedication, and passion our colleagues bring to serving captive members every day,” says Ajay Sinha, managing director – captives. “This achievement highlights our commitment to building strong partnerships and delivering the responsive, personalised support all our clients have come to expect from Gallagher Bassett.”

We leverage best-in-class technology and data analytics to amplify our team’s expertise and exceptional service, increase efficiency and inform decision-making. With tools such as Luminos, our award-winning risk management information system, our team members and clients can easily review claim-specific information and programme performance through robust dashboards and reporting capabilities. 

“We help captive stakeholders make informed decisions, improve outcomes and confidently manage risk.”

We also recently launched GB Navigator, an AI-enabled claims engagement platform, which improves the claims experience for our people and those we serve by offering a streamlined and timely view into each desk’s claims portfolio. This technology and our suite of decision-support tools help us address today’s leading challenges and drive meaningful outcomes for our clients, no matter the industry.

Our team of claims and risk management professionals leads with expertise. We provide highly responsive service across workers’ compensation, general liability, auto liability and other specialty lines, and we partner with clients to streamline their operations, reduce claim frequency and severity and lower their total cost of risk. 

The foundation of our success is our people, and we are proud to celebrate our individual team members who have received awards and recognition throughout the years. Most recently, Amy O’Brien, VP – captive practice sales, earned the highly commended distinction for captive service professional at the Captive Review awards USA 2026, as well as being named to Captive Review’s Power 50 list for the 6th year in a row.

“Congratulations to GB’s INVEST emerging talent programme for making the Next-Gen initiative short list, Rachel Bekerman, senior claims specialist, for making the Emerging talent shortlist, and to all GB team members for the honour of Claims specialist 2026,” O’Brien shares. “Thank you for the excellent service you deliver to our captive clients every day!”

With more than 35 years of experience, Amy is a champion of the captive insurance industry, and her leadership and influence demonstrate her commitment to advancing Gallagher Bassett’s capabilities and the success of the industry overall.

“Gallagher Bassett’s captive success is built on the strength of our people – experienced claim professionals, client service managers, analytic and loss control support and risk management professionals who deliver exceptional and responsive customer service across all captive structures,” says O’Brien. “By combining deep captive expertise with innovative technology and data-driven insights, we help captive stakeholders make informed decisions, improve outcomes and confidently manage risk.”

Our organisation goes beyond industry-leading claims and risk management and embraces excellence as a standard for our culture. With the INVEST emerging talent programme, we are cultivating the next generation of claims professionals through a unique blend of advanced education, hands-on experience and guided mentorship. By building a strong pipeline of skilled professionals, we are addressing industry-wide talent gaps by growing and investing in our own team.

Looking ahead, Gallagher Bassett is positioned to continue delivering service excellence, as we lead with our commitment to helping people and companies prevent, manage and overcome the impact of risk. 

“For our group captive clients, our dedicated operating model is specifically designed to suit the needs of our captive members, and this will drive greater consistency, responsiveness and value for years to come,” says Sinha. “Gallagher Bassett sets the bar through our industry-leading expertise, cutting-edge technology, AI-enabled solutions and focus on quality service. These capabilities enable us to act as a true partner for our clients across industries and achieve superior outcomes.”

To learn more about Gallagher Bassett’s solutions, visit: Gallagher Bassett – Your Partner for Claims and Risk Management Solutions | Gallagher Bassett

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