Concert Group appoints new chief claims officer

Concert Group Holdings, the US-based fronting company, has announced the appointment of Ken Carter to the newly created position of chief claims officer.

Carter, who reports to chief executive John Hendrickson, joined the company on October 8, 2024 from Merchants Insurance Group. He is based in Buffalo, New York.

“I am delighted to welcome Ken to Concert’s executive team,” said Hendrickson. “As with every aspect of our business, we are committed to establishing robust, best-in-class capabilities. Ken’s extensive experience in claims management, reinsurance, strategic planning and leadership development will be invaluable as we continue to enhance these foundational building blocks of Concert.

“I also want to acknowledge the excellent work undertaken by Suzanne Fetter, VP of Claims. In the two and half years since joining us, Suzanne has created a rigorous claims environment and established productive relationships with our clients. I know her experience, market relationships and insight at Concert will be of significant benefit to Ken.”

Carter’s 24-year career at Merchants began in 2000 when he joined the company as senior corporate casualty claim manager. In 2018, he was promoted to the position of vice president, claim operations. Prior to working at Merchants, Carter was employed at Allstate Insurance Company as casualty manager.

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