7 June 2021IT & claims management analysis

Pro Global strengthens abuse and care claims team

Pro Global Holdings, the re/insurance outsourcing and consulting provider, has hired a solicitor to oversee investigation and management of abuse and care claims.

Ceri-Siân Williams has 16 years’ experience as a private practice solicitor specialising in abuse and social care claims, representing primarily local authorities. At Pro she takes on a non-practising role, working alongside Mike Mackenzie, Pro’s head of speciality claims, and Alan Metzger, its head of strategy for abuse and care claims, to set group strategy around challenging and sensitive claims for re/insurers.

Williams emphasised the dedication, rigour and proactive mindset required to resolve complex specialty claims. “My career to date has led me through a number of complicated cases, many of which were multifaceted and highly sensitive,” she noted. “Having such an in-depth understanding in the area of complex claims will be of paramount importance in my new role at Pro.”

Richard Lawson, group head of claims at Pro Global, said the appointment adds significant strength and depth to Pro’s growing capability as a leader in managing and consulting on abuse and care claims.

“I’m certain that Ceri-Siân will prove pivotal in helping educate and guide our re/insurance clients as to the most proactive, efficient and fair methods of managing such claims within an evolving legal environment,” he added.