Collinson partners with Bujaldon on Spanish claims partnership

Collinson Insurance, the specialist travel and parametric insurance provider and part of the Collinson Group, has agreed a new partnership with leading Spanish travel insurance broker Bujaldon to provide what it says is a new, transformative claims operating model to the Spanish market.  

Under the agreement, Collinson Insurance will give Bujaldon greater ownership and control over its claims service delivery, reducing resolution times from weeks to around 3 days.  

The new strategic partnership with Bujaldon will transform the claims landscape in Spain, offering significantly enhanced service and response rates to customers and travel agencies, the company said.  

Collinson Insurance already supports clients and their customers across 22 EU markets, and this partnership will strengthen its presence in Spain as it continues to expand across Europe. 

Mike Caidan, senior vice president commercial at Collinson Insurance commented: “We’re thrilled that our specialised travel insurance expertise can transform claims delivery in Spain for customers through our partnership with Bujaldon. This collaboration represents an important milestone as we continue to expand our travel insurance portfolio across Europe, strengthening our presence in the Spanish market in partnership with such a well-respected organisation.” 

Aleix Bujaldon, chief executive of Bujaldon, added: “In today’s travel insurance market, it is essential to work with partners who share our values; a firm commitment to customers and continuous improvement. Collinson Insurance share this commitment to excellence, and we are excited to work together to address a longstanding challenge in the Spanish market. This is a major turning point for us, and for the wider travel insurance sector in Spain.”

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