Marsh appoints Zafiriadis to new service role
Marsh has appointed Katrina Zafiriadis (pictured) as leader of its newly established Service Delivery Practice (SDP), US and Canada, Marsh Risk, effective immediately. Based in New York, she reports to Levee Brooks, chief operating officer, US and Canada, Marsh Risk.
In her new role, Zafiriadis will spearhead efforts to optimise client service delivery, reduce complexity, and elevate the overall client experience across the US and Canada. Marsh Risk’s new Service Delivery Practice unifies client service specialists across regions, client segments, risk practices, and specialties to deliver a consistent and exceptional client service experience throughout the entire engagement lifecycle—from onboarding and policy renewals to ongoing service and financial management. The SDP’s core teams are based in Austin, Texas; Bogotá, Colombia; and Mexico City, with additional colleagues located throughout the US and Canada.
Marsh said that Zafiriadis brings over two decades of progressive leadership experience in service delivery and operational resilience to her new role. She most recently served as chief of staff to Michelle Sartain, President of Marsh Risk, US and Canada. Before joining Marsh in 2018 as Business Resiliency Head of the Americas, she was Regional Head of Operational Resilience Risk at Deutsche Bank and Global Operations and Program Manager at AllianceBernstein.
Commenting on Zafiriadis' appointment, Sartain said: “Our clients are at the heart of everything we do. The Service Delivery Practice represents a significant investment in delivering greater client value by providing tailored, consistent, and seamless service. I am confident that under Katrina’s leadership, Marsh Risk will raise the bar for client service in the industry.”
Zafiriadis added: “Marsh Risk is recognised as the market leader in risk advisory and transactional services and is committed to elevating client service to a new industry standard. Under our new model, clients benefit from faster turnaround times, clearer communication, and a seamless experience throughout their engagement with us, empowering them to thrive with confidence in an increasingly complex world.”
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