Zurich claims new standard with monthly claims reporting

Zurich has announced that its global employee benefits business sets new standard with monthly claims information delivery.

Zurich Global Employee Benefits Solutions (ZGEBS) continues to advance its digital transformation journey, in line with its ambition to deliver customer-driven innovation. By pioneering a new way to deliver monthly life, accident, disability and medical claims information, ZGEBS is empowering customers with timely insights, the company said. This focus on transparent, end-to-end service ensures a seamless customer experience.

Zurich said: “Within the employee benefits industry, ZGEBS has pioneered a new way to deliver monthly line-by-line claims information to a global captive customer, for a selection of their countries, while maintaining full compliance with applicable privacy laws and Zurich’s Data Commitment. The monthly claims raw data reconciles with the quarterly financial statements, providing timely insights into the benefits plan performance. This early visibility helps identify deviations sooner, empowering customers to react quickly. ZGEBS worked with the customer to seamlessly ingest the claims information into the customer’s internal systems. This enhanced transparency and frequency empower customers to act proactively, marking a significant advancement in leveraging global employee benefits data to drive business impact.”

This customer driven solution exemplifies ZGEBS’s ongoing ambition to evolve its digital capabilities and deliver meaningful support to customers in a dynamic, data-driven environment.

This solution was developed together with the customer in their key strategic markets and ZGEBS is continuously expanding its capabilities into more geographies.

ZGEBS remains dedicated to partnering with its customers and consultants on similar digital projects, customized to meet specific needs, enhance value delivery, and drive business success.

ZGEBS is a business unit of Zurich Insurance Company Ltd and part of Zurich Integrated Benefits, which brings together various Zurich businesses to provide global expertise in employee benefits.

Arnau Vila, Head of ZGEBS says: “Delivering monthly life, accident, disability and medical claims data marks a major step forward in our digital transformation journey. By providing our customers with timely insights and simpler processes, we’re helping them make better decisions, faster. This is another example of how we’re working together to create an enhanced experience for our customers through advanced data solutions.”

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